Welcome to PHCC’s Nar'aakom App! This App empowers you to seek PHCC services conveniently, eliminating the necessity of visiting your health center or contacting our call center.
To access our Nar'aakom App, you must have an account with Qatar's National Authentication System, known as Tawtheeq.
DESCRIPTION
This e-Service allows you to request for new appointments for yourself and/or your dependents from a list of clinics that are available for direct booking. You can also reschedule your upcoming appointment to a different date or cancel it if you no longer need it.
New appointment requests are only available for a limited number of clinics and/or services. To get an appointment with other services, your family physician can refer you to these services based on your health condition.
ELIGIBILITY
To access this service, you need to:
1. Have a QID that’s valid for at least one year.
2. A valid health card.
3. Be 18+ years old.
Nar'aakom Mobile App
DESCRIPTION
This e-Service allows you to request for new appointments for yourself and/or your dependents from a list of clinics that are available for direct booking. You can also reschedule your upcoming appointment to a different date or cancel it if you no longer need it.
New appointment requests are only available for a limited number of clinics and/or services. To get an appointment with other services, your family physician can refer you to these services based on your health condition.
ELIGIBILITY
To access this service, you need to:
1. Have a QID that’s valid for at least one year.
2. A valid health card.
3. Be 18+ years old.
To access PHCC Nar'aakom App, you need to have an account with Qatar’s National Authentication System (Tawtheeq). Residents with QID and people over 18 years of age can access the App.
You can avail of the following eServices:
- Add Dependent Account
- Register for New Health Card
- Change My Health Center
- Change My Family Physician
- Manage your Appointments
Users of PHCC’s Nar'aakom App can add their dependents who are less than 18 years to their own account.
To avail this e-Service, dependents must have a valid QID.
Adding dependents to your account allows you to request various services on their behalf. You can request to register for a health card, manage their appointments, request a medical report, and many other services.
No. Once aged 18 years or more, individuals are required to create their own account in to access our e-services.
Any existing dependent on your account who has reached 18 years of age will be automatically disabled and will have to create their own account on PHCC’s Nar'aakom App.
The Health Card e-Service allows users to request issuance of a health card either for themselves or for their dependents. Once issued, individuals can collect their health card at their designated health center.
The health center is assigned based on residency address and is subject to PHCC’s patient registration policy.
To receive your health card, a total of QR 100 should be paid at the health center after which you will receive your health card.
Change My Health Center e-Service allows users to request a change of their currently assigned health center to another one.
The health center assigned to users is determined based on residency address and is subject to PHCC’s patient registration policy.
My Family Physician e-Service allows you to request a change of your currently assigned family physician.
Select single physician from the list of Family Physicians shown for your current assigned health center.
Reassignments are based on physician assignment capacity.
Your family physician is your first step to access all our health services and he/she will enable you to have the right information about your health.
The Manage My Appointments eService allows you to request new appointments for yourself and/or your dependents from a list of clinics that are available for direct booking. You can also reschedule your upcoming appointment or cancel it if you no longer need it.
New appointment requests are only available for a limited number of clinics and/or services. To get an appointment with other services, your family physician can refer you to these services based on your health condition.
If you wish to cancel the new appointment request after submitting it; then you can do so from the Nar'aakom App, but only when the request status is shown ‘Request Received’.
For only family physician appointments, you also have a Video Consultation (VC) option in certain Health Centers. The 107 team will discuss this when they call to confirm your ‘Family Physician’ appointment in case your current assigned health center has a VC facility.
In case of an emergency, please call 999. For urgent or same day appointment requests, please call 107.