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Appointments & Referral
Booking and Appointment.
Booking and Appointment Division was established to manage the process of booking appointments for patients at all PHCC health centers, in addition to managing the process of booking appointments via 107 helping line to ensure that patients are given appropriate appointments, information, appointment reminders, and submitting complaints or suggestions.
Scope of Service
Booking and Appointment Division’s scope of work provides quality appointment process, increasing patient satisfaction by offering appointments that fit the patient’s needs, and optimize appointment attendance.
Referral Management Office (RMO)
Referral Management Office (RMO) was established in 2015 to play an important role in integration of care & patient safety. It is a tool used to monitor, direct and control patient referrals on daily basis that ensures the delivery of good medical care to patients. In addition, RMO maintain the simultaneous collaboration and communication with different stakeholders to enhance the quality of referral process. All referrals include internal and external e-referrals are managed by referral coordinators based on best practices.
Scope of Service
RMO ensures that the patient is referred to the right health care service at the right time by monitoring, tracking of all e-referrals (internal, external) both from and to PHCC. Consequently, RMO follows up with PHCC referring clinicians for the inappropriate e-Referrals identified, and act in a timely manner to resolve identified referral related issues.